Support

Cancel or change your subscription

In the app, open Settings → Subscription → Manage or cancel. That opens your billing page, where you can cancel, switch between monthly and yearly, or update your card. You keep access until the end of the period you've paid for. Deleting your account does not cancel a subscription, so cancel first.

Restore a purchase on a new phone or browser

Sign in with the same email, then tap Restore purchase (on the subscription screen, or in Settings → Subscription). Your subscription belongs to your account, not the device.

Reset your password

On the sign-in screen, tap Forgotten password?. We email a link that lets you choose a new one. If it doesn't arrive within a few minutes, check your spam folder.

Your training, on more than one device

Sign in on each device. Everything you log is saved on the device first, so the app works offline at the gym, and syncs to your account when you have signal. Settings → Sync shows what's waiting.

Install GluteMaxx on your phone

• iPhone (Safari): open the app, tap Share, then Add to Home Screen.
• Android (Chrome): open the app, tap the menu, then Install app.

It then opens full screen like any other app and keeps working without signal.

Export or delete your data

Settings → Download a backup saves everything you've logged as a file you can keep or restore later. Settings → Delete account and data permanently removes your account and data. The privacy policy explains what we keep and for how long.

Exercise questions and pain

Every exercise has a demonstration, step-by-step instructions and the common mistakes: tap How to do it during a workout. If a movement hurts, stop and swap it from the exercise menu. GluteMaxx gives general fitness guidance, not medical advice; see a doctor or physiotherapist about pain or injury.

Contact

Email [support email]. Include the email address you signed up with, but never your password or card details.